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Job Listing - Embroidery Specialis.....

Job Title : Embroidery Specialist
Job Description :

Embroidery Specialist Job Description

We are seeking an experienced Embroidery Specialist to join our team. You will play a crucial role in expanding our embroidery services and providing exceptional customer service and support. To be successful as an embroidery machine operator, you should have a good eye for detail and the ability to keep track of multiple work orders. Experience with production embroidery preferred.


Customer Interaction:

  • Communicating effectively with customers. Addressing their inquiries and resolving issues. Provide excellent customer service through inbound and outbound calls.

  • Analyzing and understanding project specifications and clients’ needs before starting each embroidery project.
  • Providing suggestions regarding the design, placement, fabric, and thread selection.
  • Maintain accurate records of customer interactions and transactions. Perform data entry tasks accurately and efficiently.

Machine Operations:

  • Selecting the thread, fabric, hoops, and designs appropriate to each project.
  • Operate 10 Thread/ Needle Embroidery Brother machine and other equipment to sew.
  • Setting up machines and supervising the embroidery process.
  • Carefully read instructional manuals to ensure smooth troubleshooting and repair processes.
  • Performing regular machine inspections and reporting any issues.
  • Inspect finished products for quality control purposes.

 Other Responsibilities:

  • Ensuring that all orders are sent out in a timely manner.
  • Assist with inventory management and organization in the shop.
  • Collaborate with team members to meet production goals and deadlines.
  • Maintain a clean and organized work area.
  • Assist with other administrative tasks as needed.
  • Providing training and guidance to other staff.

 Embroidery Specialist Requirements:

  • High school diploma or equivalent.
  • Experience as an embroidery machine operator or similar.
  • Preferred but not required, Brother machine experience.
  • Excellent troubleshooting skills.
  • Proficient in using computer systems and software applications.
  • Excellent administrative abilities and attention to detail
  • Great customer service and communication skills.
  • Must be able to stand for an extended period while using hands and arms.
  • Ability to lift to 30 pounds as needed.
  • Ability to work effectively in a team environment.

 Job Type: Part-time, Anticipated hours 18 – 28 hrs. week.


  • 30% Employee discount on most items
  • Flexible schedule

Schedule:  Day shift mostly Monday through Friday with occasional weekend coverage.

 Work Location: In person.


Salary : Pay: $17.00 - $20.00 per hour, Competitive salary based on Embroidery experience
Contact Info : Jolene @ (315)291-7054